Want to get more customers to your restaurant? This 5 minutes of fire from Jon Taffer and I is all you need to execute on.
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15 thoughts on “Why customer service matters – restaurant advice that will change your business”
  1. Avataaar/Circle Created with python_avatars Sr. A. Jones says:

    Six year old gold – still stands . Great gold nugget!

  2. Avataaar/Circle Created with python_avatars ZeptejSeFilipa says:

    Only sad thing about this video is, that it is sitting here for a 6 years and @GaryVee never had a time to reply on any of these 105 comments.

  3. Avataaar/Circle Created with python_avatars Hash Sparrow says:

    They have to teach this in every business and marketing school, amazing

  4. Avataaar/Circle Created with python_avatars Joseph Connell Jr. says:

    Gary : hits blunt : a pizza cheese cake

  5. Avataaar/Circle Created with python_avatars Dallas Acuff says:

    If your interested in starting your own bar business check out the buildabarapp

  6. Avataaar/Circle Created with python_avatars Codisha says:

    Love Jon Taffer's advice !!!! Great Customer service is king.

  7. Avataaar/Circle Created with python_avatars JS2000 says:

    This would have been a great video to show my students, until you decided bad language was needed. Is it really necessary to speak like that to get a great point across?

  8. Avataaar/Circle Created with python_avatars Costanza1459 says:

    Taffer wasn’t impressed with the Pizza Cheesecake.

  9. Avataaar/Circle Created with python_avatars sparklet23 says:

    What ideas would you have to make it up to the server who isn’t making any tips from the table that is getting a free meal?

  10. Avataaar/Circle Created with python_avatars ZipsDM says:

    I eat ribs maybe once every 3-4 months. Do you think the staff will remember me after that span? Doubt it. Which means I could potentially just say I am a new customer each visit and get free ribs. Unless you could find someway to track this, it is a system many customers could abuse.

  11. Avataaar/Circle Created with python_avatars supermelodia says:

    Restaurant does not need to go that far to keep abuser customer. If a restaurant has good food where you see people lining up, the restaurant does not need to be on customer mercy such as giving discount, free meal etc.

  12. Avataaar/Circle Created with python_avatars supermelodia says:

    A customer that never says THANK YOU even when you put additional extra items in purchasing. So I don't need this type of customer. A customer that orders to make a custom item, after it's done, the person does not buy, disappears, don't respond. I have to blame myself for being too nice. Next time, I will ask to pay in advance for a custom order, next time I won't pay additional item in the purchasing to compensate the customer for 1 day late for the shipping. If I knew the customer would not say thank you for the extra item, I would cancel the purchasing and give her the refund. I told her the shipping will be late due to special circumstances: You have 2 options. I cancel the purchasing or I ship late with a sweet compensation. She opted for the 2nd option. I lost by compensating her just to keep the integrity of the busines. I should just have canceled and refund her. The lost would be zero. But anyway, next time I will also say. The shipping can be from 1 day to 10 days. I used to say from 1 day to 5 days. I am tired of being nice. I just hate being disappointed by jerks.

  13. Avataaar/Circle Created with python_avatars Rory Sweetman says:

    Chandler needs to shut up and listen.

  14. Avataaar/Circle Created with python_avatars Kamari W says:

    I miss this quick and concise content with industry experts. PLEASE GARY BRING THIS BACK TO FOCUS. @GaryVee

  15. Avataaar/Circle Created with python_avatars b llxy says:

    I have a online business & I F*cking hate customer service! Can’t wait to outsource this sh*t……

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